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Programa de actividades académicas en sede 1994
El documento contiene la información de todas las actividades académicas que se efectuaron en las instalaciones del Centro Interamericano de Estudios de Seguridad Social en el año de 1994. Cada actividad académica incluye los objetivos, propósitos y el perfil a quién es dirigida cada actividad.
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Guide to conducting customer surveys
This reference manual was developed in response to a need identified by the American Commission on Organization and Administrative Systems (CAOSA). It was thought that the social insurance agencies of member countries could benefit from studies measuring customers' wants and needs, and the extent to which customers' expectations are being met.
This reference manual presents a practical guide...
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