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Guide to conducting customer surveys

[ Libro ] Published by : CAOSA | CPISS (México) Physical details: [132 p.] 28 cm.
Subject(s): Encuestas sociales | Planificación regional
Year: 1994 Item type: Libro
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BIBLIOTECA CIESS
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BIBLIOTECA CIESS
Acervo General 		BIBLIOTECA CIESS
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BIBLIOTECA CIESS
Acervo General 		BIBLIOTECA CIESS
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I. General Introduction. II. How to Conduct Satisfaction Surveys of Social Insurance Agency Clients. A. What are Customer Satisfaction Surveys? B. How are Customer Satisfaction Surveys Used? C. Activities in Conducting a Customer Satisfaction Survey. 1. Introduction. 2. Top Management Role. 3. Steps in Conducting a Customer Satisfaction Survey. III. Conclusion. Appendix A. Sample Generic Questions on Customer Satisfaction. Appendix B. United States Social Security AdministrationService Delivery Evaluation. Appendix C. _Income Security Programs, Health and WelfareCanada Survey on Quality. Appendix D. United States Social Security Administration Use of Focus Groups.

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