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		Social security in United States of America This monograph describes the health and social security situation in the United States.		Más detalles

		Guide to conducting customer surveys This reference manual was developed in response to a need identified by the American Commission on Organization and Administrative Systems (CAOSA). It was thought that the social insurance agencies of member countries could benefit from studies measuring customers' wants and needs, and the extent to which customers' expectations are being met. This reference manual presents a practical guide...		Más detalles

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