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II High Level Conferences Cycle: Social Security in America towards the End of the XX Century
In this book compiles the papers presented during the Second High-Level Conference Cycle, titied: Social Security in America towards the End of the XX Century, which has as its main theme Social Security Reforms and Economic and Social Policies. Such event was held at the seat of the CISS, on September 2, 3, and 4, 1996, and its main objectives were to promote the scientific and multidisciplinary...
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Guide to conducting customer surveys
This reference manual was developed in response to a need identified by the American Commission on Organization and Administrative Systems (CAOSA). It was thought that the social insurance agencies of member countries could benefit from studies measuring customers' wants and needs, and the extent to which customers' expectations are being met.
This reference manual presents a practical guide...
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